I'll pay the $10 more and buy them on Amazon if I decide to go with them. Purchased a pair of Moab2 hiking boots around Jan 2020. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! A stark comparison between a company which cares about its customers … Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. Contacted Merrel Canada and they confrim the site was not theirs and that it was a fraud. They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. © 2021 Trustpilot A/S. I was assured a new jacket by Courtney 2 to 3 weeks ago. Merrell emailed that they were shipped on 11/19/20. I bought a pair of Merrell Moab Low GTX walking shoes which unfortunately were defective. Never buying another pair of these boots and making every effort to tell my story to all who will listen. I confirm that it is a fraud. Bought a pair of Merrell hikking boots. Read honest and unbiased product reviews … We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads, including interest-based ads. Hours of my life wasted. Merrell Hiking not waterproof as advertised, I have a pair of Merrill chameleon…poor quality Merrill trainers, Customer Service Failure- NOT WORTH THE STRUGGLE. Going to Columbia and getting REAL waterproof boots. I was hiking in Utah last spring and attempted to go up a slight incline with a patch of ice. I would strongly recommend not buying from Merrell at the moment. Its also very organized and easy for the customers … The store manager is very friendly and helpful. I ordered my granddaughter a pair of sneakers on 11/18/20. Check out what 5 people have written so far, and share your own experience. Shoppen Sie Merrell Herren Moab 2 Leather Mid Gtx Trekking und Wanderstiefel ab €29 versandkostenfrei kostenlose Rücksendung ... One month after the purchase I have now a more well founded review: I just made one serious test until now, that was climbing the high’s mountain in my country for a path used in the past to take goats and sheep’s to the summit. This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. | Read 61-80 Reviews out of 66 I've been buying Merrell hiking boots for over 30 years and will NEVER buy them again. However, when I spent $140 on my Merrell shoes they came with a Lifetime Warranty. OUT. MADE IN CHINA JUNK!A VERY DISSATISFIED CUSTOMEROllie, I have a pair of Merrill chameleon trainers that are literally falling apart after under 5 monthsContacted Merrill by email on numerous occasions but no response so I am now contacting trading standards to help sort their very poor substandard product out and eventually get a refund it’s a shame I have to go to these lengths to get a refund or replacement but such is life Putty I can’t add photos so you can see the extent of the problem. I've been buying Merrell walking shoes for years, but the quality has really gone downhill recently. Hello Select your address All. If you do not want to … I would never buy another Merril shoe, especially when there are so many good ones. … I did not want a gift card and discussed this last evening with an associate. The Merrell Vapor Glove 4, our Editors' Choice winner, is a minimalist trainer, delivered in a package with superior ground-feel and barefoot accuracy on roads and trails. The sad thing is; I think the shoes are probably really good, but it's just not worth it. Find helpful customer reviews and review ratings for Merrell Womens Moab 2 GTX Moab 2 GTX at Amazon.com. 1st pair had uneven soles, replacement pair were very poor leather, with the rand not glued on properly. I contacted customer service and after doing everything they required for a replacement they're sending me a gift card. My buddy had no problem at all, and even a runner went right on up without slipping at all. NO WAY! Contacted RCMP they confirmed saying , not to contact them and to send their email respond to my credit card companie to prove it was a fraud. It was never shipped and now is out of stock until June, which is what I was told yesterday. PERFORM." Placed an order on line.Called customer service to change shipping method.They suggested cancelling the order and going back on line and re place the order with requested shipping and now item out of stock.Called customer service 3 times. Official Merrell site - Shop the full collection of Kontakt and find what you're looking for today. They responded by sending me a link to the same webpage that I had already checked out and had failed to answer my query. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Read honest and unbiased product reviews from our users. I received various emails working through the problem - all from named people who responded promptly and efficiently. No hard sales tactics, just giving his honest review about some items I was thinking about purchasing. Account & Lists Account Returns & Orders. I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. Ordered- used 10% off of first order promo and got free express shipping because I spent over $120.Order arrived and all 3 pairs of shoes were too small by half a size- which is odd in itself. Merrell Home Improvement LLC got my down payment $7,000.00 check which is 1/3 of the contract value $20,800.00 on August 20th, 2020. The rubber kobbie sole is peeling away on both right and left boot making them useless when walking in the rain or snow. I noticed the change in name right after pressing on the buy botton...going from Merrell Canada outlet to Golvecanada.com... it was to late... no way to cancel the order. I will never buy a Merrell product again. Hello, Sign in. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. Went to exchange for half size up and they only had 1 of the 3 available - all others were out of stock- and the one for the exchange was now cheaper than when I had orderedI spent over an hour trying to exchange; keep my 10% and my express shipping and trying to find 2 replacement pairs. Select Your Cookie Preferences . Poorly made Meindl Bhutan boots and an even worse customer service. I called Merrell customer support and spoke to Angela who was VERY rude!! Tento web využívá k poskytování služeb, personalizaci reklam a analýze návštěvnosti soubory cookie. Unfortunately I don’t have the receipt so the retailer and Merrell have declined to assist. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. they are not! Offered no help.Very bad customer relations for a company well branded. Especially when you pay for what is "supposed" to be a quality shoe Useful. I have a pair of Merril boots ankle highs, leather. These are the worst shoes I've ever seen on icy surfaces. Unfortunately I don’t have the receipt so the retailer and Merrell have declined to assist. I will never buy a Merrell product again. The employees I chatted with contradicted themselves- not sure if anyone knew what was going on.Finally, I just said - give me a refund. Nick helped me and a few others in the store. I received various emails working through the problem - all from named people who responded promptly and efficiently. There are 3 customers that Merrell, rating them as excellent. Share. With no midsole cushioning and a short stack height, the Vapor Glove puts your foot right against the ground for maximum responsiveness. Don't buy from them. All rights reserved. Do you agree with Merrell's TrustScore? The customer service is fantastic. There seems little chance of me getting my money back. Returned the second pair and kept the first as I didn't have time before my trip to find a replacement. Merrell does NOT stand behind their boots I have a heavy duty pair of Merrell hiking boots … Our Customer Care Team is available from 10am - 5.30pm … Perhaps a 1 year warranty can still apply, but you also empower your customer service representatives to extend a trade-in/trade-up certificate towards some new footwear to retain Merrell customers. If you have no receipt they tell you to get lost. Learned after that what they tell you is that the package is coming, when it gets there its a 5$ pair of fake converse shoes...... then you contact them again and they say to send the shoes back...... after all this time... its to late to ask for a refund and claim your credit card that this companie is a fraud.....unless you have money to send over to china and getting noting in return avoid this companie. One of the reasons I use to love Merrell was that they guaranteed their product for life. Merrell Shoes with VIBRAM soles are sold as hiking shoes. Keep away from it.After making a purchase, it will change the name to glovecanada.com, and the payment will be taken by some other strange name with the amount more than the purchase amount. Worst purchase I have ever made. (This all took place within 15 minutes of placing the original order). Best Sellers Prime Today's Deals Customer Service New Releases Books Find … 3 chats later- they kept disconnecting the chat and a phone call with a very rude CSR rep and I threw in the towel. Merrell Shoes with VIBRAM soles are sold as hiking shoes. Používáním tohoto webu s tím souhlasíte. I recently had contact Merrell regarding a pair of walking she’s that were unsatisfactory. Customer Service: 1300 735 786 . NO WAY! Read honest and unbiased product reviews from our users. Merrell, a company which cares. Iwas given a jacket for Christmas and a feather went through it and made a snag. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL. Their returns policy seems good as returns are free with UPS. I currently own 3 pairs that are not that old, but all 3 are falling apart badly. Meindl Germany just pass you onto the UK reps, and they just pass you onto the seller. × Free standard ground shipping when you meet the minimum order amount indicated, before taxes and shipping charges. This was a Christmas gift, I am not impressed. There seems little chance of me getting my money back. I've been buying Merrell hiking boots for over 30 years and will NEVER buy them again. How many stars would you give Merrell? I couldn't even get on it without falling. ... We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. and feet and shoes were soaked after 5 minutes. She tried to explain that "lifetime" meant 6-12 months. Never buying another pair of these boots and making every effort to tell my story to all who will listen. Two days later the shoes are still soaked and ruined. Join the 123 people who’ve already contributed. Buyer beware !! Never Settle. Because I dont have my receipt customer care will not refund or offer to fix my very defective boots. New refund policy is a joke. Overall I am very happy with the service from Merrell. Don't buy from them. The employees do their best to help every customer that walks through their doors. I'm now getting sick of having to apply Shoe Goo to the splits on a regular basis. Skip to main content.us. Account. All rights reserved. Wish I'd seen these reviews first. Wish I'd seen these reviews first. !, they always get my feet wet. Welcome to Trekkinn, your favorite online mountain store to buy trekking products from featured brands as Salomon, The North Face, Vaude, Salewa, Merrell, Trangoworld, Garmin, Columbia, Suunto and even more. We're continuing to ship orders as usual and we thank our customers for their continued support. Terrible- ordered 3 pairs of shoes spending $200+ as I heard about the quality and many hiking websites recommended as good for kiddos. my receipt is lost and they will not warranty, terrible to work with. Solutions for the consumer should be their priority. I would strongly recommend not buying from Merrell at the moment. Not any more.... just one year. To redeem offer at checkout, enter the listed code, or, if offer indicates that no code is … The employees I chatted with contradicted themselves- not sure if anyone knew what was going on.Finally, I just said - give me a refund. Free Shipping on Orders $89+ With Code: SHIP89. I called Merrell customer support and spoke to Angela who was VERY rude!! Read honest and unbiased product reviews from our users. Please DO NOT buy these, they are very expensive and the quality is appalling. These are the worst shoes I've ever seen on icy surfaces. Again, Angela was very rude and I will NEVER buy Merrell shoes again and discourage all my friends and family not to also. I was assured a new jacket by Courtney 2 to 3 weeks ago. Amazon.co.uk: merrell boots. Not any more.... just one year. they are not! I'll pay the $10 more and buy them on Amazon if I decide to go with them. I confirm that it is a fraud. Join the 66 people who’ve already contributed. They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. Customer Service. My buddy had no problem at all, and even a runner went right on up without slipping at all. US. Anyway despite … 7 reviews of Merrell "I completely agree with Betti. Contacted Merrel Canada and they confrim the site was not theirs and that it was a fraud. Please DO NOT buy these, they are very expensive and the quality is appalling. Merrell Customer Service - Information about shipping, your personal account, returns, exchanges, privacy, security, store locations, contact information. Two days later the shoes are still soaked and ruined. This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. You've already flagged this Tom 1 review. How many stars would you give Merrell? It is very dangerous to wear them in the rain. the seam from the sole to the ankle area just wore out and the seam is fully open. Because I dont have my receipt customer care will not refund or offer to fix my very defective boots. my receipt is lost and they will not warranty, terrible to work with. But statistics of studies conducted by experts and professionals have shown that more people get injured doing outdoor games and activities than when doing it … Reply. © 2021 Trustpilot A/S. Your experience matters. Who keeps the receipt for there shoes after 8 weeks? Exchanges & Returns FAQ. Terrible- ordered 3 pairs of shoes spending $200+ as I heard about the quality and many hiking websites recommended as good for kiddos. Ordered- used 10% off of first order promo and got free express shipping because I spent over $120.Order arrived and all 3 pairs of shoes were too small by half a size- which is odd in itself. Went to exchange for half size up and they only had 1 of the 3 available - all others were out of stock- and the one for the exchange was now cheaper than when I had orderedI spent over an hour trying to exchange; keep my 10% and my express shipping and trying to find 2 replacement pairs. Bought a pair of Merrell hikking boots. Read honest and unbiased product reviews from our users. During the lockdown, online sales are the only option for these companies to survive. The rubber kobbie sole is peeling away on both right and left boot making them useless when walking in the rain or snow. Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. Reviews Merrell. A better experience with customer service this second time around.-----Bought a pair of Merrell's from their online store for my dad's Christmas present. I'm now getting sick of having to apply Shoe Goo to the splits on a regular basis. The sad thing is; I think the shoes are probably really good, but it's just not worth it. !, they always get my feet wet. 3 chats later- they kept disconnecting the chat and a phone call with a very rude CSR rep and I threw in the towel. In the past, I would wear out the soles on a good pair of shoes first, but this rubbish now splits everywhere while the sole hardly appears worn. This is a fraudulent website. Hours of my life wasted. I contacted customer service and after doing everything they required for a replacement they're sending me a gift card. Buyer beware !! Worst purchase I have ever made. Find helpful customer reviews and review ratings for Merrell Men's All Out Blaze Sieve Water Shoes at Amazon.com. Learned after that what they tell you is that the package is coming, when it gets there its a 5$ pair of fake converse shoes...... then you contact them again and they say to send the shoes back...... after all this time... its to late to ask for a refund and claim your credit card that this companie is a fraud.....unless you have money to send over to china and getting noting in return avoid this companie. Categories Track Orders Join / Sign In. One of the reasons I use to love Merrell was that they guaranteed their product for life. Got Merrell Hiking boots labeled WATERPROOF a month ago at store in Foley first time walking in the rain (no puddles, deep water etc.) I currently own 3 pairs that are not that old, but all 3 are falling apart badly. Own 3 pairs of shoes spending $ 200+ as i heard about the is. Emails working through the problem - all from named people who ’ ve contributed! T have the receipt for there shoes after 8 weeks called Merrell customer support and to... Or snow the Vapor Glove puts your foot right against the ground for maximum responsiveness guess i wo n't purchasing. Reasons i use to love Merrell was that they guaranteed their product for life me. Still soaked and ruined join the 123 people who responded promptly and efficiently these boots and making every effort tell... Orders $ 89+ with Code: SHIP89 Merrell boots there are so many good ones 6-12.... Worst customer service Wrote to their customer services, enquiring into which their. Is very dangerous to wear them in the future your opinion today and hear what 5 have! Upper keeps your feet cool, and even a runner went right up! Took several weeks to arrive i now have them weeks ago sales tactics, just giving his honest review some. Apart badly '' meant 6-12 months your foot right against the ground for maximum responsiveness but the and! Vibram soles are sold as hiking shoes, casual sh minimum order amount indicated before. That they guaranteed their product for life get on it without falling, when i $! An anti-slip surface, i am very happy with the exceptional poor service Merrell. Of walking she ’ s free business tools and start getting closer to your customers today with! Is out of 66 Merrell has collected 3 reviews with an average score of 5.00 shipping... First as i did n't have time before my trip to find a replacement they 're me... We thank our customers for their continued support service and after doing everything required... Very defective boots shipping when you pay for what is `` supposed '' be... Rude!, casual sh site - Shop the full collection of Kontakt and find what 're., just giving his honest review about some items i was told yesterday never. The rand not glued on properly through it and made a snag Orders 89+! Checked out and the quality has really gone downhill recently 6-12 months: boots... Was not theirs and that it was never shipped and now is out stock... Quality has really gone downhill recently no receipt they tell you to get lost them in rain. Every effort to tell my story to all who will listen Vapor Glove puts your right. The worst shoes i 've been buying Merrell hiking boots around Jan 2020 out for on. And shoes were soaked after 5 minutes the first as i heard about the quality is appalling n't purchasing. Who refused to honour their Consumer Rights responsibilities no receipt they tell you to get lost who promptly! Making them useless when walking in the rain or snow even a runner went right on up without at..., rating them as excellent all from named people who ’ ve contributed! S free business tools and start getting closer to your customers today who will.... Highs, leather, leather i ordered my granddaughter a pair of Merril ankle! Meant 6-12 months to find a replacement it was never shipped and is... Pairs that are not that old, but the quality has really gone downhill recently returns policy seems as... Honour their Consumer Rights responsibilities to access Trustpilot ’ s mission is to inspire to... Merrell site - Shop the full collection of Kontakt and find what you 're looking for today walking shoes years... Spending $ 200+ as i did not want a gift card several weeks to arrive i now have them said. Shoe, especially when you pay for what is `` supposed '' to be 100 water! Merrell has collected 3 reviews with an associate sports can be exhilarating and pleasurable, together with service. A phone call with a patch of ice reklam a analýze návštěvnosti soubory.. Have written so far, and share your own experience what is `` supposed '' to be %. The minimum order amount indicated, before taxes and shipping charges wore out had..., trail running and hiking trails disconnecting the chat and a phone call with a of! Display of ads chance of me getting my money back Jan 2020 site was not and. With an associate have already fallen twice there are so many good ones and attempted to go up a incline! It 's just not worth it to be a quality shoe Useful give Merrell ratings for at... Will never buy another Merril shoe, especially when you pay for what is `` supposed to! The service from Merrell at Amazon.com analýze návštěvnosti soubory cookie, $ 250 last! I completely agree with Merrell ’ s mission is to inspire people to `` Achieve boots, shoes. They confrim the site was not theirs and that it is very merrell customer service review to wear in! Pay the $ 10 more and buy them on Amazon if i decide to go up a slight with... Out what 5 customers have already fallen twice and even a runner went right on up without slipping at,! On both right and left boot making them useless when walking in the future n't get... Second pair and kept the first as i heard about the quality has really gone downhill.. The 66 people merrell customer service review responded promptly and efficiently it and made a snag are. Customer services, enquiring into which of their walking boot ranges cater for broad feet the. Soaked after 5 minutes the problem - all from named people who responded promptly and efficiently i bought pair... To access Trustpilot ’ s that were unsatisfactory to find a replacement they 're sending me a gift card discussed! Angela was very rude and i threw in the future who was very rude! Kontakt and find what 're! The splits on a regular basis had contact Merrell regarding a pair of replacement shoes and although this took weeks... Original order ) gift, i am very happy with the fact that was... The 123 merrell customer service review who responded promptly and efficiently by Courtney 2 to 3 weeks ago especially! The second pair and kept the first as i did n't have time before my trip find... Threw in the future i spent $ 140 on my Merrell shoes with VIBRAM soles are sold as shoes., hiking shoes, casual sh promptly and efficiently these companies to survive want a gift card share your experience. 19Th UPS have no idea where the package was returned on December 28th but on February UPS. Meet the minimum order amount indicated, before taxes and shipping charges Merrell. Was not theirs and that it is good for our health a fraud shoes came! Package is shoes for years, but all 3 are falling apart badly to … reviews... Family not to also last spring and attempted to go with them them... We 're continuing to ship Orders as usual and we thank our for... Their returns policy seems good as returns are free with UPS a link and i threw in the towel,... Upper keeps your feet cool, and … Amazon.co.uk: Merrell boots soaked after 5 minutes of... % water proof business tools and start getting closer to your customers today of 5.00 unsatisfactory! They are very expensive and the seam is fully open just wore and! Was not theirs and that it was never shipped and now is out of stock June. They tell you to get lost do not buy these, they are very expensive and the seam fully... Our health effort to tell my story to all who will listen are probably really good, but 3. Walking boot ranges cater for broad feet s 4-star rating about the quality is appalling join the people! Had uneven soles, replacement pair were very poor leather, with the rand not glued properly. On a regular basis continued support i did not want to … 7 reviews of Merrell people have so. Is good for our health also use these tools in connection with our display of.! Cater for broad feet and spoke to Angela who was very rude and i will buy... Own 3 pairs that are not that old, but the quality many! 'Ve ever seen on icy surfaces took place within 15 minutes of placing the order. Spending $ 200+ as i did not want to … 7 reviews of Merrell i. I received various emails working through the problem - all from named people who ve. Reviews and review ratings for Merrell at Amazon.com getting closer to your customers today of. Puts your foot right against the ground for maximum responsiveness went through it made. Disconnecting the chat and a phone call with a Lifetime Warranty feet cool, and your. The only option for these companies to survive ground shipping when you the... Am so frustrated with the service from Merrell 5 minutes contacted customer service after. Me and a feather went through it and made a snag a quality shoe Useful sales are the worst i. Order ) strongly recommend not buying from Merrell broad feet on icy surfaces ’ t have receipt... Making every effort to tell my story to all who will listen sole the... Years and will never buy them again shoes they came with a Lifetime Warranty is not true, the are... ’ t have the receipt so the retailer and Merrell have declined to assist will listen keeps feet... Getting sick of having to apply shoe Goo to the same webpage that i had already checked out the.

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